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Transcore, the state’s vendor operating customer call support centers, struggled to keep up with demand from drivers calling with questions about delayed notices while also facing staffing shortages.Īt one point, 60 agents were tasked with answering more than 100,000 calls in one month. “I received $4,000 in late fees,” said Grace Kirby. Drivers started receiving large stacks of bills and hefty late fees. When the MDTA began processing tolls again last Spring, it had to catch up on millions of backlogged transactions.

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In response to the many complaints by constituents, as well as lawmakers, the Maryland General Assembly passed several bills giving drivers time to pay and dispute toll charges without facing steep penalties.ĭuring the pandemic, the Maryland Transportation Authority (MDTA) switched to cashless tolling to keep traffic moving, but billing came to a complete stop.įor seven months, the state paused processing toll transactions while it worked to implement new software and provide financial relief to drivers.

St.BALTIMORE - It's been a long road for drivers with toll bill issues.

Southern Maryland’s Housing Market Slows Down As Prices Continue To Rise August 16, 2022.

Calvert County Sheriff’s Office To Conduct Sobriety Checkpoints August 16, 2022.Sheriff Investigates Burglary At JMJ Firearms And ATM In Mechanicsville August 16, 2022.

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Man Sentenced To Life Plus 30 Years In Prison For Murder During Robbery At Master Suites Hotel August 16, 2022.

WANTED: Guy Vivian Butler, 57, Fled From Treatment Facility After Theft August 16, 2022.

Calvert County Crime Blotter: August 8-14 August 16, 2022.

Tagged: 2021, anne arundel county, changes, md, somd, southern maryland, toll Latest News As of January 1, 2021, standard Video Toll rates have resumed statewide at all MDTA toll facilities. Go to /covid-19-response for more information. The MDTA reminds drivers that measures remain in place to assist customers during the COVID-19 emergency, and that all-electronic (cashless) tolling is now permanently in effect statewide. Customers may also mail their check or money order to the address on the Notice of Toll Due: MDTA, P.O. In addition to going on the web, customers can drop off check or money order payments in designated drop boxes outside any E-ZPass Maryland Customer Service Center at an MDTA facility here (drop boxes are not located at the Hatem Bridge (US 40) or at the MDOT MVA branches). While the MDTA is expanding hours at its customer service locations, customers are encouraged to take advantage of the many E-ZPass services that can be completed by visiting, including making payments. E-ZPass transponders are free, there’s no monthly fee for Maryland addresses, and sign-up is available 24/7 at. The MDTA encourages all motorists to join the nearly 1.4 million drivers who pay the lowest tolls with E-ZPass Maryland. During the COVID-19 pandemic, MDTA is experiencing high call volumes, so call wait times and availability may vary. MDTA also has a toll-free automated response line, 1-88 (711 for MD Relay), operating 7 a.m. Customers are reminded that service centers at Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) branches require an appointment. Center locations and their updated hours can be found here. A summary of hours is as follows:Ĭustomers can make an appointment to visit one of our Customer Service Centers and speak to a representative by calling 41. For all other business days, CSC hours will remain 8:30 a.m. to 12 noon and will expand Thursday hours from 8:30 a.m. Under these temporary extended hours – which will be in place until further notice – E-ZPass Customer Service Centers will add Saturday service hours from 8 a.m. – In an effort to enhance customer service capabilities at a time of increased demand, the Maryland Transportation Authority (MDTA) will offer extended hours at all E-ZPass® Maryland Customer Service Centers (CSCs) beginning Saturday, January 16.